The First 30 Days: What Smart Drivers Do Differently
This course teaches what successful new M&V drivers do in their first month: manage stress and fatigue, communicate early with dispatch, handle passengers professionally, plan for traffic and personal needs, and report mechanical issues the right way. Watch at least 85% and score 80% on the quiz to certify completion.
First 30 Days Survival Sheet (Printable)
Print this and keep it. These habits reduce stress, prevent problems, and keep you off the “problem driver” list.
WHAT “SMART” LOOKS LIKE
You show up on time, you communicate early, you do real inspections, and you stay professional even when things get annoying.
WHAT GETS NEW DRIVERS JAMMED UP
Silence, guessing, skipping inspections, “I’ll report it later,” arguing with passengers, and trying to make up time unsafely.
THE GOLDEN RULE
Call before you screw up. Early communication fixes problems. Late communication creates reports.
Module Quiz (Must score 80%+)
Answer all questions. Your certification unlocks only after video + quiz are both passed.
1) In the first 30 days, what are supervisors and dispatch watching for the most?
2) “Call before you screw up” means you should contact dispatch:
3) What is the correct approach when traffic delays your schedule?
4) Why are inspections and reporting mechanical issues important in the first 30 days?
5) True or False: If you’re stressed or fatigued, the smart move is to “power through” and stay quiet.
6) What is the best way to handle difficult passengers in your first 30 days?